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FAQ

Product Information

What is a Whatsie Play Couch?

The Whatsie was Australia's first and favourite play couch.

The Whatsie Play Couch is a modular play sofa designed for children. It's lightweight yet durable, allowing it to transform into various configurations like forts, castles, ships, obstacle courses, or reading nooks—limited only by your child's imagination.​

Kids love the endless possibilities the Whatsie presents, and parents will love its clean, modern design.

The Whatsie Play Couch offers endless combinations for active play, and, when you’re done, it folds up nicely as a part of the room.

What Comes in the Box? How many pieces are included?

The Whatsie consists of 6well designed pieces to create a wide variety of builds.

- 2 base pieces of equal thickness.

- 2 half trapezium back rests

- 2 armrests

BONUS: 2 circle cushions

The base pieces consist of 2 squares permanently attached in the centre for maximum stability when building. This also allows for versatile flipping, folding, stacking, and scaling to suit various play scenarios.​

The half trapezium back rests have been designed so that one side is flush against the wall and the other side has a slight angle to it.

This is for maximum comfort. The half trapeziums have a flat top which increase build stability compared to a triangular backrest. Our half trapezium pieces run the full length of the couch for maxium comfort and height when building.

Each Whatsie is vacuum compressed into one box and shipped right to your door ready for play!

What are the dimensions of the Whatsie playcouch?

The base pieces are 168 cm long, 84 cm deep and 12.5 cm high.

The half trapezium pieces are 84 cm long, 30 cm high. The bottom of the half trapezium is 25 cm deep and the top is 10 cm deep.

The armrests are 12.5 cm high, 12.5 cm wide and 55 cm long.

How long does the Whatsie take to expand?

Your Whatsie comes tightly compressed in one box and when you first take it out of the box it may not look very "instagramable".

Most of the expansion will be done in the first 24 hours but can take up to two weeks to fully expand.

Playing with the Whatsie and opening the zippers slightly will speed up the expansion process.

Wrinkles in the fabric will come out with play.

How long can the Whatsie be kept in the box?

The Whatsie can be kept in the box for up to 12 weeks.

Are Whatsie play couches safe?

Absolutely! We take safety very seriously at Whatsie. All our play couches are made with premium high-density foam and the softest microsuede to create the perfect play couch. 

Our foam is certified CertiPUR-US®, which is the gold standard for foam safety. Since it's certified, you can safely know that your play couch is: free of formaldehyde, phthalates, mercury, lead, and other heavy metals. Low VOCs and made without PBDEs, TDCPP or TCEPC flame retardants. Made without ozone deleters and is environmentally innovative!

Our fabric are STANDARD 100 by
OEKO-TEX® certified meaning they are tested to the highest safety standards and free from any harmful substances and dyes.

How do you clean Whatsie?

We all know that little hands can make big messes!

That's why the Whatsie is spill resistant and the covers are machine washable. Simply pop your covers on a gentle cold water cycle on their own and hang the covers to dry in a shady spot. For the small stuff, spot cleaning with a damp cloth is recommended.  

Is there a product guarantee?

Whatsie's are made for open ended play, imagination, relaxation and everything in between, which means that their zippers and seams should stand up to whatever you throw at them. That's why we're more than happy to offer a replacement guarantee to all manufacturing defects within twelve months of the date of purchase.

Where is The Whatsie made?

Whatsie's are designed in Australia and packed right here; in Sydney. The components are manufactured overseas by an accredited factory with over 15 years experience in creating the highest-quality foam couches. 

Ordering

Where can I purchase a Whatsie Play Couch?

The Whatsie Play Couch is available exclusively through our official website. We do not currently partner with any retail outlets.

Can I send the Whatsie Play Couch as a gift?

Yes, you can! Our packaging is designed to be gift-ready. Simply provide the recipient's shipping details at checkout. Please note that receipts are emailed to the purchaser and are not included in the delivered package.

Do you sell gift cards?

Yes, we offer gift cards that can be used toward the purchase of a Whatsie Play Couch or any of our other products. You can purchase them here.

What payment methods can I use?

We currently accept Afterpay, credit card, and Paypal.

Can I purchase Whatsie Play Couches for my childcare center, school, community hall, or business?

Absolutely! We welcome inquiries for outfitting businesses or organizations with our play couches. Please contact us at hello@whatsie.com.au to discuss your specific needs.

Shipping & Delivery

Where do you ship to?

We currently ship Whatsie's to Australia, New Zealand from www.whatsie.com.au and to the United States, Canada and the United Kingdom from www.whatsieplay.com.

How much does shipping cost?

Shipping is a flat rate of $40 Australia-wide and $60 to New Zealand. We do offer free shopping on some of our smaller items. We also have express shipping available within Australia for $60.

How long will my order take to arrive?

Delivery times vary depending on your location. Typically, orders are delivered within 2–7 business days after dispatch. Express orders are typically delivered in 1-3 business days. During peak periods, please allow extra time for shipping as delays may occur.

How can I track my order?

Once your order is dispatched, we will send you an email with tracking information. You can use this information to monitor the progress of your delivery.

Get in touch

Have questions about your order, or a general enquiry?